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I have created 2 designs and the PNG image files have been downloaded correctly, and are showing in full in the portal view thumbnail - BUT when I try to EDIT the design only half of the content is being shown ??

I have created 2 designs and the PNG image files have been downloaded correctly, and are showing in full in the portal view thumbnail - BUT when I try to EDIT the design only half of the content is being shown ??

This appears to be a FAULT - I am concerned that if I try to RE-CREATE my design the same thing will happen and I will waste loads of my time again - if this fault persists the tool is unusable and not fit for purpose.

The attached file shows the FULL correct graphic - but when I open the design to EDIT it half of the content is missing.

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7 replies

This post is 4 months old and probably solved but I just add some info for anyone who has this problem to:
I had the same problem with images disappearing, but I found out that when I removed some of my uploaded images, those images are removed from the designs as well. I think all images are linked. If Pixabay change their library some way and the links to the images are broken the images will disappear from your design.

s

Hi Andreas,

With the current development in the app, users can now choose Pixabay images, and these images are uploaded to our servers, so it will not be affected by URL/link changes.

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Hi

I replied to your email wwwalshj@aol.com

Please check that and we can discuss the issue there.

I have responded to your email confirming I am not a Skype user so that will not work. As we enter the 11th day my issue remains un-responded to - what on earth is going on there ?

s
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Hi John, sorry about the delay. To send a ticket, please visit our support page: http://support.youzign.com/ and click 'Submit a Request':

This should allow you to send details regarding the issues on the app. Thank you.

I used the SUBMIT A REQUEST facility 10 days ago to START a support question - I gave the details in that post - you replied saying I needed to RAISE A PRIVATE TICKET - I replied asking HOW DO I RAISE A PRIVATE TICKET - so I am going around in circles and getting NOWHERE !!!

PLEASE do me the courtesy of READING the threads before you glibly respond with yet another useless iteration.

AND - I am using this COMMENT feature because your support tool does not appear to let me REPLY to your REPLY - which itself is a nonsense.

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HELLO !! Is there anyone there - why have I had no response to this critical issue in almost a WEEK ?

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When can I expect a response to my 2 replies above - this issue is still unexplained and my faith in this tool will drop to zero if I cannot get to the bottom of why my design elements have evaporated despite being still shown in the thumbnail image. Please now regard this as urgent. HOW DO I RAISE what you call a PRIVATE TICKET.

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What is a PRIVATE TICKET and how do I raise one please ?

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Hi

Please submit a private ticket mentioning your login details.

I need to login in to your account in order to investigate the issue.

What is a PRIVATE TICKET and how do I raise one please ?