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Acknowledged
 

cant create gif

Hello,

Check this video for my issue in detail.

http://screencast-o-matic.com/watch/cbeTlX6HyB

I even tried to de-activate my antivirus, as suggested in one of your thread, but didnt help.

4 replies

I am still unaable to create a single GIF and people are sharing daily. Please I need help.

My pc is loaded with tonns of software and all works. Can someone please help me. May be engage on a live support.

s

Hi Keshav, 

Sorry for the delay on getting back here. I will notify the developer and I'll ask him if he can do a live support on skype. I'll get back to you. Thank you.

I Installed in a new device.

windows 10 and it gave me this error. (details in attached pic)

s

Hi Keshav, 

You have the same issue as this user: http://support.youzign.com/i2063-msvcr100100-dll , please download Microsoft Visual C++ 2010 Redistributable Package from Microsoft.

Let me know how it goes. Thank you.

Yes,

This trick worked.

But still facing issue with the never ending circle.

Thanks for your support.

s

Hi Keshav,

Can you please try to disable the antivirus for a moment and then try to save the GIF again.

Let me know how it goes. Thank you.

I had already tried that before creating this post as recommended in one of your other post.

This didnt help.

s

Ok Keshav, hoping that next updates will fix the issue. We will update soon. Thanks

thanks John.
and also please look into inbuilt updater if possible.

s

Yes, sure Keshav, we'll look into it. Thank you for the suggestion.

i m using quick heal.

s
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Hi Keshav, 

May I know what antivirus you are using on the screenshot? Thank you.