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Solved
 

I did not get the 500 "extra" templates as advertised

Hi,

I just signed up for the 100 templates per month upgrade and one of the selling points was that I would get "instant access to over 500 extra templates for Youzign in the next 30 seconds" as your sales/landing page advertises.

I read what you have been telling other people here about the templates being in the template area, but I has already looked there so I decided to count how many templates I have now. I am an original member of YouZign so I had templates that came with YouZign already... but with the new upgrade I have a grand total of 444 templates, counting all the Facebook, Pinterest, Banner and all categories and sub-categories.

No matter how you look at it, I did not get my 500 extra templates. I realize that some sub-categories are new, as you have answered to others, but I certainly did not get 500 "extra" templates on top of the YouZign templates I already had.

I'd like to received those please.

Thank you

Ron

12 replies

s
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Hi Norm, 

When I checked your account, it's already in 'Upgrade', you should be able to see 700+ templates. Please check again on your end. You may need to relogin or refresh the cache of your browser to see the update. Thank you!

Thanks John-

Yes, I see them now.

Norm

s

You're welcome Norm!

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Hi John-

I tagged into this thread because I also purchased the $47 upgrade - "700+ Templates". But I'm not seeing the templates listed in the "Youzign Template List [for Upgraded accounts]". For example under Facebook, Cover Photo, I see no templates. Maybe I'm doing something wrong, or my account was not properly upgraded?

In fact when I log-in, I still see the big promo about "Get 700 Templates for $37 only - UPGRADE" 

Can you or someone check this out and let me know what's going on?
I can forward you my Transaction ID if you need it.

Thanks,

Norm
norm@normbond.com

s
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Hi Michael, 

I checked your account and you are already in Upgrade, you should have access to 700+ templates. You may need to refresh the cache of your browser to see the changes. Please check on your end. Thank you!

Thank you John. I guess I just did not remember how many came with Youzign before the upgrade. Hopefully when the 100 per month comes they will be separated from the others each time so customers aren't having to go through all 700 + to see the new ones. You are right I do have 700+. All of the templates are beautiful!

s

Hi Michael,

You're welcome. Soon we'll add in the templates page a section where we can view the new templates. : )

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My 700 templates that I paid for are not in my dashboard and I get no response from support. Hopefully they will see this before I have to ask for a refund. michael4t4t@yahoo.com

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Awesome, yap, got over 600+ templates, and looks really good, now to rock my clients with the edited versions...

 

Thanks Youzign crew, keep it coming.....

You do respond.....

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Hi,

I did a recount and I may be looking in the wrong place, but I do not see 500. I have gone through every category and sub-category.

Did we not get some templates when we first purchased YouZign? I seem to recall we did. If so, then I probably counted those too. Either way, it did not add up to 500.

Thanks,

Ron

s

Hi Ron, thanks for the update. I will make a recount today. If there's any issue/problem I will update on this thread. I will also check your account. Thanks!

s

Hi Ron, we made updates on youzign dashboard(my designs) and templates page(which made us able to display more templates). Right now we have 600 + templates, please check on your end. Thank you.

Wonderful way to provide support John. Such an unexpected surprise! Thank you very much!

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Hi John,

Still waiting for your feedback, need to finish some design, hence need more business?AGM templates.

Eagerly waiting.......

s

Hi Abdul, sorry for the late response. I checked your account and it is under the 'Upgrade' type which means you should be able to see 500 + templates now. Please check if you have them. If not, please update us on this thread. Thank you.

s

Hi Abdul, we pushed an update on youzign dashboard and templates page. You should be seeing 600+ templates now. Please check on your side. Thank you!

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doublek611 - user name

email - ksogbanmu@gmail.com

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Kann meine 500 Vorlage zu finden, Bitte Helfen Sie dringende

s

Hallo Ursula. Wir entschuldigen uns für die späte Antwort. Ich werde prüfen dein Konto und ich werde bearbeiten Sie. Es tut mir leid für meine Grammatik. Danke

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can't find my 500 template too, please help urgent

s

Hi Abdul, can I ask of your youzign email so I can look into your account type? Thanks

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Yes I did, but I will recount later today. Thank you very much

s

You're welcome Ron

s
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Hi Ron, 

Thanks for the feedback. Based on my count you should be able to access 547 templates. Have you also checked under 'Custom Size' and 'Web banners' formats? Thanks

Hi John, Yes, I checked everything and I definitely did not get even 500, let alone 547. I understand there are some here that are saying it is "urgent" that they get the full number of templates, but I am not in a hurry, unless the templates I am missing are so good they would be instrumental in me becoming fabulously wealthy or something :)