Bertrand from Youzign here, and on behalf of the Youzign team and myself I would like to sincerely apologize for any delay in replying to your queries.
The truth is, our tiny but insanely dedicated team at Youzign is struggling with keeping up with how awesome the response has been to Youzign 2 this week. In the past few days we are averaging over 1000 new customers per day which is proving to genuinely stretch our limits.
We have been doing our best to push new features to Youzign this week (like the Agency), created new tutorials, hosted over 4 hours of live Q&A webinars with you, provided insane support on the forums and facebook groups and via email support too.
If you have sent us a support request and you are yet to hear from us, please be assured that we are not trying to shy away from our responsibilities or even forgot about you. We deeply care that you cared to trust us with your business.
We are expecting to experience delays in replying to your queries for at least for the next 7 days. We are working literally day and night to clear our backlog of support requests which often ties with simultaneously developing and evolving Youzign as a software. We are slowly and steadily getting through all your requests.
If your request is not urgent and you already visited the helpdesk, contacted us via Intercom inside http://youzign.com or already emailed us at firstname.lastname@example.org please kindly wait for our reply over the coming days.
Please also note that we have a ton of support & training materials in this helpdesk (under the Knowledgebase) which more than often will answer most questions you may have.
If you have a small emergency and need instant help with Youzign, you can reach me directly on Skype, I'm connected to it on 20+ hours a day so I can help you out.My skype is omassore. Note: please let me know how can i help in your Skype invite, it will help me help you faster.
If you have a real emergency that needs immediate resolution (or else the world will end:) you can call me directly on (888) 800-9956 if you live in the US or +353 144 33 213. I will answer and help you out.
Thank you for reading through, and I and the team can't be thankful enough for all the support you showed us throughout the week. We sincerely hope we will be able to keep on bringing insane value to your business with Youzign.
Update 15 Feb: the queue has been stable since the week-end so we will be able to power through it this week. For Tribe customers please get in touch for your bonus. One of our core focus this week will be to streamline and better guide you through the JVzoo delivery process, in order to fix most of the common registration and upgrade issues.
Update 17 Feb: we simplified the payment process for new users and existing member upgrade and added two tutorials to clarify the steps:
Existing customerss => http://support.youzign.com/i903-how-to-upgrade-your-youzign-account-jvzoo