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In Progress

Video Frames install not working

I purchased Video Frames, installed and activated in Wordpress. Have not been able to get the icon to appear in my pages or posts therefore I can't use it. I've sent an enquiry last week and received a reply that technical would get back to me. When should I expect someone to contact me. I've paid for the Video Frame app and can't use it and now I don't think I can get my money back either. The app developer said I need to contact the seller which is yourselves. There are no other options or instructions. Thank you, Grace

2 replies

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Hi Grace,

Here is the VideoFrames tutorial => http://support.youzign.com/i1327-how-to-install-and-use-videoframes-plugin

Thanks for your patience!

Sincerely,
Rose

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Hi Grace,

Sorry for the delay on getting back to you. On your screenshot, you are on the 'Text Mode' of post edit page. You need to switch to 'Visual' to be able to access the button for Video Frames:

Let me know. Thanks