Acknowledged Problems

  • 1
    Acknowledged

    Rendering gif keeps loading forever

    Carlos · 2 · Last reply by John : }

    Hello, I´ve just installed version 1.0.13 and when when trying to render a 5 seconds gif from a 15 seconds video, it keeps loading forever and nothing else happens. It is the same if I want to preview the loaded video. can you help me with this, please?

    Thank you in advance.

    Carlos

  • 3
    Acknowledged

    I can not mask/unmask with eraser/brush on a cinemagraph

    Stefan · 6 · Last reply by Ton Meeuwissen

    When I try to mask a cinemagraph the masking tool doesn't work properly. When I start to mask I have to start at an edge, but when the center of the masking circle passes the edge of the frame it stops working. The masking circle disappear.

    See video: https://www.useloom.com/share/e213a7ed720a4164875c284fdf7155b8

     

  • 1
    Acknowledged

    Gifzign Version 1.0.13 DOES NOT WORK

    Denotar · 1 · Last reply by John : }

    Best regards,

    Version 1.0.13 DOES NOT WORK

    Watch video...

    BASIC
    - When uploading an image, it is located in an area and from there it does not move, you can not change size or location.

    Cinemagrph
    - It does not allow to use tools of erase and brush to edit
    - When importing image, it can not be edited either.

    Cutting tool
    - It does not allow to recover there, the cropped image; It must be recorded and with this it leaves the work area and everything that is done is lost

    In short ... Version 1.0.13 DOES NOT serve

  • 0
    Acknowledged
  • 2
    Acknowledged

    Unable to register Gifzign

    Scott T · 3 · Last reply by John : }

    I am unable to register Gifzign that I purchased on March 21.   Please advise.

  • 1
    Acknowledged

    [Receipt] #Gifzign Purchase - But I can not create account - proof inside

    Tran · 1 · Last reply by John : }

    HI

    As same title please send me login detail

    Proof

    Purchase Details:
    -----------------
    Product: #Gifzign
    Payment Id: AP-4J329879PT871043F
    -----------------

    Thanks

  • 2
    Acknowledged

    no login

    I can't log in. Please send new loging

  • 1
    Acknowledged

    unable to register acct:

    Karen Estes · 3 · Last reply by John : }

    unable to register acct:

    Transaction Id:     AP-0NY98840S18637416

    Date:     Thursday 23rd of March 2017 02:10:51 AM

    Product Name:     #Gifzign

    I never got an email for login  credentials

    Life happened

    Please get me access!

    Thanks!  Karenvip

  • 1
    Acknowledged

    i cant turn on the mp4 convert and mirror feature

    sid · 1 · Last reply by John : }

    Good day!

     

    I cannot turn on the mp4 and mirror feature of gifzign. Attached is my screen recording

     

    Hope you could help.

     

    Best regards,

    sid

  • 1
    Acknowledged

    "Gifzign has stopped working"

    Jay · 5 · Last reply by John : }

    Hi, I downloaded the latest version.

     

    However everytime I try to open the app, it immediately crashes. It doesnt even open.

     

    Look at the attachment please!

  • 1
    Acknowledged

    unable to register to get access

    Mark Fouet · 6 · Last reply by John : }

    Hi,

    I bought gifzign on 24 March, transaction [some contents hidden] under email address [some contents hidden] and I can't find an email with login details.

    I've not accessed it yet, but tried to register my details today and got the message "User registration is currently not allowed."

    How can I get access to gifzign?

    Thanks, Mark

  • 1
    Acknowledged
  • 0
    Acknowledged

    can-t log in to gifzygn

    Jose Fish · 1 · Last reply by John : }

    can´t log in to gifzign login credentials are not recognised. prompts no regstered user

  • 1
    Acknowledged

    Software issues

    amara · 2 · Last reply by John : }

    Hi

    I bought Gifzign on Apr 3, plus OTO; however, my software is blank no instruction how to use it. I tried to upload my own video and I couldn't upload it - see screenshot.  The member area dashboard is empty.  I bought OTO but I didn't get a single mockup see screenshot attached.

  • 1
    Acknowledged

    no reply from your support ?????

    Michelleger2010 · 1 · Last reply by John : }

    Very disappointed with Gifzign-- support??? support@youzign.helprace.com

    On may 11th and may and 21st-- no one answer to my reply???

    request (#5196)  request (#5145)

    for the time that I am a client over 3 years , never had any issue-- but your support not too good???

    I don't see the value of having Gifzign Club nothing has been added for template in my account

     

    I want both refunds for Gifzign Club  

    for the month of May Paypal ID Transaction ID xxx515149 

    and the Month of April  Paypal ID  Transaction ID    xxx7165102

     

    I hope this is an isolated problem 

     

    you cannot leave your

  • 1
    Acknowledged

    Hi there, I had a problem with my pc, now I access my Gifzing, but I do not remember my password, I would appreciate it, you help me thanks.

    CarlosSanchez · 2 · Last reply by John : }

    Hi there, I had a problem with my pc, now I access my Gifzing, but I do not remember my password, I would appreciate it, you help me thanks.

  • 1
    Acknowledged

    1.0.9 not working

    Geoff Wells · 3 · Last reply by John : }

    I upgraded to Gifzine 1.0.9 and the program no longer works. MacBook 10.12.4 

    It was working fine before the upgrade, now all I see is the screen in the attachment.

    I tried deleting and reinstalling but got the same result.

    Is 1.0.8 still available anywhere?

  • 1
    Acknowledged

    Devices & Activation Problem

    Roger Lakeman · 3 · Last reply by John : }

    Hi Team

    I have two problems to report when updating to Gifzign 1.09 on Windows 10 (64 bit).

    1. My Gifzign dashboard shows 2 Active devices!  However, I only own 1 computer which I bought new in December 2016.

    2. I updated to Gifzign 1.09 from the previous version, but every time I start the software, it requests the activation key !  I've tried using a regenerated key, but no luck

    Gifzign works just fine once activated, but would you kindly look into these 2 problems at your earliest convenience.

    Kind Regards... Roger E Lakeman

  • 1
    Acknowledged
  • 3
    Acknowledged

    Activations

    Al Bernard · 2 · Last reply by John : }

    I downloaded and installed the latest update and had to reactivate the program again on the same computer that it was already activated on my activations now show that I have used up my two activations on one computer what happens now if there are any more updates? I also have another computer I want to install this on will I be able to still do this? What is the regeneration button for?