Problems in Progress

  • 1
    In Progress

    I can not create account

    Tran · 2 · Last reply by John : }

    Dear, team

    I can not create account #Gifzign

    Please send me new account to my email

     

    Thanks

  • 1
    In Progress

    Gifzign Doesn't Work on My PC

    Yoav Liron · 16 · Last reply by John : }

    Hi,

    I can't save any of my gifs/cinemagraphs etc.

    Whenever I click on the "save" button, Gifzign seems to be "thinking" (the circle in the middle starts spinning), but nothing happens.

    Please help me fix this.

    Thank you.

     

  • 1
    In Progress

    Version 1.8 is not installing on Mac laptop

    Julius · 1 · Last reply by Rose :3

    Hi, I purchased Gifzign (Youzign, too) and would like to install the latest version - but it is driving me crazy. I have a Mac laptop - with all the latest versions. I’m using Gifzign v1.4 - and your message is indicating that the current version is 1.8. I unlock my laptop’s Security and Privacy window, so that it would accept the install from Gifzign. I click OPEN. I go through the setup process. I open Gifzign - and it’s still the same old version (with your notification that I should be upgrading.) I have done this 5 times -

  • 1
    In Progress

    GifZign Beta but you had a problem with the link

    Kenneth Cobb · 3 · Last reply by Rose :3

    I purchased GifZign Beta but you had a problem with the link initially sent out. It never showed up in my JV ZOo account and I never downloaded or got access to Beta and all the whistles with it. Recently I bought GifZign and my business accountant found our Beta receipt...how do I get the Beta version and all the extras that came with it? I need to refund the latter if I can get the Beta and upgrades

  • 0
    In Progress

    no login details

    Fabio Bernardi · 1 · Last reply by Rose :3

    No confirmation email received and nothing from the lost password submission either.

  • 1
    In Progress

    Gifzign Purchase, Payment Id: [hidden]

    José · 1 · Last reply by Rose :3

    Yesterday, I purchased Gifzign and I didn't got any link to access to the application,

    Honestly I don't know if it I have to access on line to use Gifzign or I have to download it from somewhere, please let me know how I have to proceed. Best regards,

    José, [some contents hidden]

  • 1
    In Progress

    Cinemagraphics do NOT work

    sid · 6 · Last reply by John : }

    The Cinemagrphic function does NOT work - tried it on a 4 minute video. Masked seemed to work, but when I tried to save, the save process has been running for TWO HOURS!!

    Sid B.

  • 1
    In Progress

    Will not install even as Administrator

    Pierre Newell · 2 · Last reply by Rose :3

    Same here. Your exe file hangs when installing and nothing happens. I also tried rebooting, installing as adminitrator and even while Pusing my Kaspersky Protection. Nada, nothing happens.

    What to do?

  • 1
    In Progress

    active device number issue

    mohammad windy · 1 · Last reply by Rose :3

    hi gifzign, when update 1.07 occurs, i uninstalled and install my gifzign again on same computer, but in dashboard , it shows my active device is 2 .

    am i doing wrong with active device here? or its a bug?. how to reset it back into 1 current active device  

    thanks for help

    i attached my dashboard screenshot

  • 1
    In Progress

    cant access giftzign

    frank gahl · 1 · Last reply by Rose :3

    Hi I tried to update like on 3/25.   I lost all access, as the update didn't install correctly.  I cant get back to your prouct from jvzoo,  it just keeps spinning.. . like there is nothing there anyore. and i cannot log in to the webpage as i've lost it.  A reinstall has not worked.    Basically I'm aced out  . and i probably need your new version anyway.  can you please reset me or do something?   thanks. 

  • 1
    In Progress

    I still cant upload a you tube video and I cant even register for this support forum.

    Steve Miller · 3 · Last reply by John : }

    I still cant upload a you tube video.  Im very disappointed,after having such a good experience with with youzign. If this cant be resolved soon. Unfortunately Refund for FE and OTO will be sought. Had high hopes for this app. Bugs should have been worked out and glaring missing functions like undo functions and free placement of text on gifs should have been worked out before release.  I hope improvements and fixes are going to happen fast! Cause as of now I have only half of what i paid for.  Please advise asap. Thx. 

  • 1
    In Progress

    After installing Ver 1 I tried to update to Ver 1.0.5 and now I am unable to get the installer to complete

    Mark Hultgren · 1 · Last reply by Rose :3

    After installing Ver 1 I tried to update to Ver 1.0.5 and now I am unable to get the installer to complete or to access GifZign. I am running Win 10 - I unblocked the download, extracted the files from the zip file and tried using the "Run as Administrator" option and even disabled my AV software and all that happens is I see a dialog flash onscreen (too fast to see what it says).

  • 1
    In Progress

    Problem installing Gifzign

    Sue Bookhout · 3 · Last reply by John : }

    Hi, I was a Gifzign beta tester and now I'm trying to install the new version on my Mac. I used Ctrl+click Open to get around the security certificate issue, but I'm still getting an unknown error that I don't how to resolve. Here's a screenshot. Please advise.

    http://d.pr/i/xrNi

     

    Thank you,

    Sue

  • 1
    In Progress

    after I pass my api and press "activate, it doesn't activate , but shows "Empty device ID OK?" what do I do?

    bentov · 6 · Last reply by John : }

    after I pass my api and press "activate, it doesn't activate , but shows "Empty device ID OK?" what do I do?

  • 3
    In Progress

    Nothing happens when I enter my API key and click the "Activate" button

    Reg · 14 · Last reply by John : }

    I've installed GifZign and when the installation is complete the activate window opens but when I enter the API key and click the "ACTIVATE" button nothing happens/changes.

    What do I have to do to active GifZign?

     

    Help!

  • 1
    In Progress

    Certificate is not valid

    Rex Kotsch · 5 · Last reply by John : }

    After I downloaded Gifzign (running as administrator) a window pops up saying that the certificate for this application is not valid. The message reads: The application cannot be installed due to a certificate problem. The certificate does not match the installed application certificate, does not support application upgrades, or is invalid. Please contact the application author. 

  • 1
    In Progress

    Cannot upload Gifzign to windows 10 computer

    Barrie Howe · 1 · Last reply by John : }

    I keep getting this message when I try to upload Gifzign onto my computer I have turned off all security and still sends this message ???? "The application cannot be installed due to a certificate problem. The certificate does not match the installed application certificate, does not support application upgrades, or is invalid. Please contact the application author.cannot upload Gifzign to computer running windows 1